Mseljoy Accessories Store Policies

PRIVACY POLICY

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

What we collect

 We may collect the following information:

  •  name and phone number
  • contact information including email address
  • demographic information such as postal code, preferences and interests
  • other information relevant to customer surveys and/or offers

 What we do with the information we gather

 We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping
  • We may use the information to improve our products and services
  • We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

From time to time, we may need to use your information to contact you for order update purposes. We may contact you by email, phone, or mail.

We may use the information to customize the website according to your interests. We will never sell or misuse your information.

Data Retention
When you place an order on our site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Changes
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

PAYMENT PROCESSING

We accept all major credit cards/debit cards (Visa, American Express, Master Card, Discover), Apple Payments and PayPal. You do not need a PayPal Account to pay for your items through PayPal: You can choose the PayPal Option during checkout. After you submit your order click the "Pay Now" button. Scroll Down and you will see the option to pay with a Credit or Debit Card, without having to sign up for a PayPal account. All purchases are immediately billed and will show on your credit card statement as ‘Mseljoy Accessories’.

 

ORDER PROCESSING

We are proud of our ability to offer same-day shipping in most cases. Orders are typically processed and shipped out within 1-2 business days, unless otherwise noted. 

 

DAMAGES

If your purchase arrives damaged, you must contact us within 48 hours of the delivery of your product with pictures that clearly show the damage to the product. 

REFUND AND RETURNS

Return

To return a purchase, your items must meet the following conditions:
    •    Be returned within 14 days of your delivery date
    •    Be in its original, unused, unaltered and condition
    •    Be returned with original tags and packaging

Return and exchange items can be mailed using any method you choose, at your expense. We recommend that you use a trackable and insured service. Mail to: Mseljoy Accessories, 21 Swan Street, Schenectady NY 12307

If you are returning an order that included a free gift, please be sure to include it with your return, or the store credit will be adjusted to deduct the retail value of the gift. 

All items must be returned in its original condition (unworn, unaltered).  Items that do not meet the criteria will be denied and returned to sender. 

Only regularly priced items may be refunded. Sale items are final sale.  

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and also notify you of the approval or rejection of your refund.

Buyer is responsible for shipping cost of return(s).

Refunds
If merchandise meets the requirements of our return/exchange policy, then your refund will process, and a credit will automatically be applied to your original method of payment, within 2-5 days, depending on your card issuer's policies.  

 

 

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