FAQs

How can I get help if I need it 

Please email us at mseljoyaccessories@gmail.com for any product questions or order assistance. We respond to email messages in the order received and as quickly as possible.

 Where are the packages shipped from

         Schenectady, New York

How long does it take to get my shipment
Mseljoy Accessories offers same-day shipping with in-stock items. For products at our fulfillment center, shipment may take up to 4 days.

How safe is your jewelry
Mseljoy Accessories’ pieces are nickel and lead free. Our jewelry inventory is also kept in a controlled environment.

How long does it take to get a refund on my purchase
Refunds are processed as soon as you request from our end. However, it may take your bank longer to process. Please check with your banking institution on their refund policy.

How do I unsubscribe from any of your mailing lists?
Follow instructions provided on the bottom of the email from our Newsletter to unsubscribe.

How can I write. Review of your services or products?
You can write a review of a product on the relevant product page. The review box appears just under the “Add to cart” area on each product page.

What forms of payment do you accept?
Mseljoy Accessories accepts Visa, Apple Pay, PayPal, Mastercard, Visa, American Express.